We are authorised and regulated by the Solicitors Regulation Authority (SRA). We are committed to high-quality legal advice and client care and aim to offer all our clients an efficient and effective service, and we are confident that we will do so when having conduct of your case. However, if in the unfortunate event you are not satisfied, please contact Suman Dahiya by post to 202 Harrow View, Harrow, HA1 4TN and we will do our best to resolve any issues. We have a procedure in place which details how we handle complaints, and this will be immediately sent to you upon request.
If you are satisfied with our response, then that will be the end of the matter. If for any reason we are unable to resolve your complaint, then you may ask the Legal Ombudsman to consider the complaint.
We are permitted a minimum of eight weeks to consider the complaint. If for any reason we are unable to resolve the problem between us, within that timeframe, then you may ask the Legal Ombudsman to consider the complaint.
The Legal Ombudsman is an independent complaints body who can consider your complaint and investigate your complaint. The Legal Ombudsman will check if you have tried to resolve your complaint with us in the first instance.
If you have, then you must take your complaint to the Legal Ombudsman:
Within six months of receiving a final response to your complaint and
No more than six years from the date of act/omission; or
No more than three years from when you should reasonably have known there was cause for complaint.
You can contact the Legal Ombudsman and their details are:
The Legal Ombudsman correspondence address is:
PO Box 6806,
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.